You can choose refund or exchange if you are dissatisfied for any reason with your product. In case you would like to return an item we expect to receive it back in the original condition.Meltsonfire@gmail.com Please get in touch with us beforehand so that we can provide you with a return label which contains return instructions and the store address. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.